BSV区块链编辑 2022-05-19 21:42 510


Reimagine Prosperity.

We believe there’s a better way – where possibilities are limitless, not limited. We see a new future for financial services.

Our mission is to evolve the very fabric of the global financial system, for the billions of people locked out and locked in. We’re weaving a better future of finance, so everyone can thrive.

Fabriik is a transformative financial services organization with a big mission:

to evolve the very fabric of the global financial system, for the billions locked out and the billions locked in

We believe there’s a better way. Our purpose is to weave a future of finance so everyone can thrive. Where possibilities are limitless — not limited.

We’re creating a safe, open, and fully transparent financial space built on innovative data management technology, where anyone can transform, hold, trade and grow every asset they own.



Fully remote(工作地点不限,可远程办公)



  • Leading a customer centric, motivated and high performing support team.
  • Fostering a strong team culture, focused around customer-centricity and going above and beyond to deliver and delight customers.
  • Developing a comprehensive operating program for the Care team to ensure consistent performance.
  • Developing programs for Care representatives to engage with customers and prospects across all social media channels and support platforms (live chat, Zendesk, etc.).
  • Being the customer advocate across the organization. Helping to drive their needs throughout the organization, collaborating with product management, sales, marketing and operations.
  • Aligning with senior leadership around operating processes and team performance.
  • Managing the day-to-day operations of a frontline support team, including scheduling, training, 1:1’s, knowledge management, etc.
  • Building accountability by setting clear goals and objectives to achieve key individual and team performance metrics.
  • Coaching and mentoring individuals on your team to enable growth opportunities
  • Empowering your team to surface customer issues to help Fabriik build better products and services.



  • 3+ years of experience in customer support team leadership in a fast paced environment.
  • Ability to inspire and motivate individuals and teams, and represent the customer voice internally across teams.
  • Proactive and value continuous improvement, able to find opportunities to go above and beyond for the customer.
  • Experience in using Zendesk, Hubspot, Twitter, Telegram, etc.
  • Excellent written and verbal communicator.
  • Ability to operate effectively under pressure and deliver results.
  • Ability to use data to inform key decision making and monitor individual and team performance.
  • Ability to balance competing priorities with proven record of delivering results.




公司介绍 上海可一澈科技有限公司是一家专注于区块链技术推广与应用服务的咨询服务公司,已于2021年10月加入上 […]
公司介绍 上海可一澈科技有限公司是一家专注于区块链技术推广与应用服务的咨询服务公司,已于2021年10月加入上 […]